Your rights:

The airline you purchased your ticket from is your primary contact for any questions or requests related to your trip. If your flight is delayed, cancelled, or otherwise disrupted, the airline is required to keep you informed.

Note: Even if you book through one airline, the actual flight may be operated by another. In the event of disruptions (such as delays or cancellations), the operating carrier is responsible and should be contacted directly.

Our advice:

European air passenger rights always apply to flights departing from the European Union.

However, they may not apply to flights departing from a non-EU country — especially if the airline is not European, even if your outbound flight was covered. Always check the carrier’s identity and nationality when booking a round trip.

Before confirming payment:

Carefully verify passenger names, dates, and destinations
There is no free right of correction for errors
There is no automatic right of withdrawal
Use a valid email address — it’s essential for receiving your ticket and travel updates

Please note:

Airlines are only responsible for the services they provide. If you booked other travel services separately (e.g. hotel, rental car), the airline cannot be held liable for issues affecting those services.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you booked your ticket through an online platform or travel agency, they are your first point of contact for any changes, option selections, or refund requests related to your booking. You must contact them first — not the airline.
However, they are not responsible for flight delays or cancellations. In such cases, it is up to the airline to offer re-routing options or approve refunds where appropriate. The agency or platform acts only as a communication relay, and is not required to compensate for airline shortcomings.
If your itinerary includes flights combined by the platform or agency (e.g. different airlines with separate booking numbers), those flights are not connected in the eyes of the airlines. A disruption on one flight will not automatically affect or protect the others.
In many cases, a travel insurance policy is offered (or automatically included) to cover such risks — for example, continuation of your trip or reimbursement of all tickets, depending on the situation and coverage.

Our advice:

Even if the fare looks appealing, check carefully whether the combination of flights suits your needs:

Are all flights under a single reservation number?
Or are they separate bookings (different airlines, separate tickets)?

With separate flights, you will often need to:

Collect your checked luggage between flights,
Re-check it for the next flight,
Go through security or immigration again.

Make sure the connection time is sufficient, and understand how the connection guarantee or insurance works: who should you contact first? What expenses are covered?

Before final payment:

Double-check passenger names, travel dates, and destinations
There is no automatic correction if you make a mistake
There is no legal right to withdraw from the purchase

Please note:

If you booked other services separately (like accommodation or car rental), the online platform or agency will not refund those in case of a flight disruption.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

When you book a package trip (e.g. flight, hotel, and car rental combined), all services are linked.
If your package was purchased through a European travel agency, the agency is legally responsible for any issues and their impact on the other included services.
If your flight is cancelled or delayed and you miss part of your trip (e.g. hotel, excursions), your travel agency is your point of contact for replacement services or reimbursement of what was lost.
For more information, see the dedicated article: Package Travel

Please note:

If your flight is cancelled or delayed, you may also be entitled to compensation for:

Flight disruption itself,
Expenses such as accommodation and meals while waiting for the next flight.
For these flight-related claims, you must contact the airline directly — not your travel agency.

For more information, see our section on flight cancellations and delays.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Airline ticket prices are dynamic — they fluctuate based on season, demand, and aircraft capacity. This pricing model is currently not prohibited by law.
If you’re uncertain about your travel dates, it’s best to choose a flexible (changeable or refundable) ticket. These are more expensive upfront but may allow you to recover part (or all) of the fare or reschedule at no extra cost.
Adding options after booking (e.g. baggage, seat selection) is usually more expensive than including them when purchasing the ticket.
If you book through an online platform or agency, they may charge service fees in addition to the ticket price. These fees must be clearly indicated.

Taxes are included in all airline tickets. The portion attributable to airport taxes will be refunded if you do not use the ticket for whatever reason. This operation must be free of extrafee from the ticket seller as long as you request this refund online.

Our advice:

If you find a good fare on a booking platform, double-check the airline’s official website to compare the price for the same itinerary.
Always verify what the fare includes (e.g. luggage, seat selection), so you’re comparing equivalent services.
Look out for optional extras, like annual passes or “discount clubs,” which may be automatically added and auto-renewed.
Don’t be misled by messages like “20 people are currently viewing this flight” — these are often marketing tactics.

Good to know:

All airline tickets include airport taxes, which are refundable if you don’t take the flight. These can represent 10–25% of the total ticket price.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Many airlines now charge an additional fee if you want to choose your seat in advance.
If you don’t select a seat, one will be automatically assigned to you — usually at no cost — when check-in opens. However, it will be assigned at random.

Good to know:

Even when travelling with children under 18, the airline is not required to assign seats together.
If many passengers have already checked in and selected seats, there’s no guarantee that seats side by side will still be available during free check-in.
Unfortunately, the most reliable way to ensure you sit together is to pay for seat selection in advance.

Please note:

For passengers with disabilities or reduced mobility who need an accompanying person, airlines will normally ensure that both passengers are seated together at no extra cost.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There are currently no harmonised European regulations covering what happens if you miss or don’t use one of your booked flights.

Depending on the airline:

Some carriers may automatically cancel the remaining segments of your trip without refund.
Others may allow you to keep your remaining flights, but only if you pay a modification fee and/or a fare difference, which can be very costly.

Our advice:

If you anticipate not using one of the flights in your booking, contact the operating airline in advance to ask about potential penalties and options.
If you’re running late or know you’ll miss your flight, go to the airline counter as soon as possible — this gives you a better chance to reorganise your trip affordably.
Depending on the cost of rebooking or keeping your ticket, it may be cheaper to book a new flight with another airline.

Please note:

If you miss your flight (even through no fault of your own), current legislation does not guarantee any reimbursement — except for airport taxes, which can be refunded upon request.

You may be entitled to a partial or full refund only if your ticket is changeable or refundable.

If you missed your flight due to exceptional circumstances (e.g. illness, last-minute trip cancellation), check whether your travel insurance or credit card coverage includes missed departures.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

People with disabilities or reduced mobility must be able to travel by plane without discrimination and receive necessary assistance.
Transport and assistance for people with reduced mobility must not incur additional charges, whether for transporting equipment (such as wheelchairs) or for assistance requested at the airport.
Assistance must be requested from the airline at least 48 hours before the departure of the first flight.

Our advice:

Ensure you allow enough connecting time between flights, especially if you need to change terminals. Procedures for disembarkation and embarkation can vary greatly between airports.

Good to know:

An airline may refuse to accept a reservation from a disabled person or a person with reduced mobility only in justified cases, such as:

Safety risks for the passenger or others.
Technical constraints of the aircraft preventing boarding.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you need assistance, you must request it from the airline at least 48 hours before the departure of your first flight.

Our advice:

On the day of travel, arrive at the reception or meeting point dedicated to passengers with reduced mobility within the time frame specified by the airline.
Boarding procedures may take longer depending on the airport, so plan accordingly.
If your journey involves multiple connections and different carriers, make sure that assistance is requested for each embarkation and disembarkation. Some airlines require a separate request for every flight segment.

Good to know:

If your ticket includes a train segment, you must inform the train stations involved (departure, arrival, and connecting stations) about your assistance needs.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline may require a passenger with disabilities or reduced mobility to travel with a companion in specific safety-related situations, such as if the passenger:

Cannot fasten their seatbelt without help,
Cannot stand up or move unaided to reach an emergency exit,
Cannot understand safety instructions,
Needs assistance to eat, take medication, or use the toilet.

Currently, accompanying persons must pay for their own ticket; the airline is not obliged to provide a free ticket.

Good to know:

If the airline refuses to sell a ticket or allow a passenger on board due to the lack of a companion, they must provide a written explanation clearly stating the reasons for this decision.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline cannot refuse to allow an assistance dog on board. However, you must inform the airline in advance of the dog’s presence, and the dog must have an identification certificate from an approved organisation.

Good to know:

Criteria for recognising assistance dogs vary by country. Make sure you have all necessary documents before departure, especially considering your destination and any connecting flights.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The rules on rerouting, compensation, and assistance apply equally to all passengers. However, airlines are encouraged to pay special attention to passengers with disabilities or reduced mobility.

Our advice:

In case of any disruption, inform airline staff promptly and clearly communicate your specific needs so they can offer the right assistance. If you have a disability card, be sure to carry it with you to access dedicated airport areas and services.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Airlines cannot refuse to transport the wheelchair or any necessary equipment of a disabled person or person with reduced mobility. In case of loss or damage to your equipment, there is generally no compensation limit, but you will need to provide an invoice for either the repair or the original purchase, depending on the situation.

Our advice:

When requesting assistance from the airline or at the airport, clearly specify the type of equipment you will bring (wheelchair, oxygen tanks, batteries, etc.), including its dimensions and weight, to avoid surprises before departure. Prepare your equipment properly for travel—for example, some batteries may need to be removed or special packaging may be required.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There are no universally agreed rules regarding the transportation of unaccompanied minors. Airlines are not obligated to allow minors to board flights without an adult. However, some airlines treat minors aged 16 to 18 as adults, allowing them to travel unaccompanied.

For every part of the journey—departure country, any stopovers, and destination—your child will need several important documents:

Identity card: Accepted within the Schengen Area countries (including France, Germany, Austria, Belgium, Spain, Italy, and others).
Passport: Required for travel outside the EU. Note: Even if some European countries accept passports expired less than 5 years ago, airlines may refuse boarding with such documents.
Authorisation to leave the country: Required if the child is traveling alone, with a single parent, or with an adult who is not a parent. Though there is no general EU rule, many countries (e.g., Belgium, Spain) require a signed authorisation from the child’s parents or legal guardian.
Visa or equivalent: Depending on the destination, your child may need a visa, ETA (UK), or ESTA (US, Canada). Applications are individual, so ensure your child’s documents are prepared regardless of age.

Our advice:

Before purchasing the ticket, check the airline or booking platform’s policies on unaccompanied minors and their specific conditions.
Remember, airline tickets are generally non-refundable if purchased in error.
If needed, select the “unaccompanied minor” (UM) option when booking your child’s ticket.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

At the European level, there are no uniform rules regarding children’s air travel. Requirements depend on the child’s nationality, country of residence, and the countries of departure, arrival, and any layovers.
Every child, including infants, must have their own identity document (passport or identity card).
Although many airlines allow children under 2 years old to travel for free or at a reduced cost, this is not a legal requirement.

Our advice:

Before purchasing tickets, ensure that all family members—including babies—are allowed to enter every country involved in your itinerary, including layovers and your final destination.
Remember: there is no right of withdrawal for plane tickets if you make a booking error.
If traveling with an infant, check if bassinets are available on long-haul flights.
For tickets bought before your baby’s birth, contact the airline to confirm you can add your child to the reservation later. The child must still meet all travel document requirements (ID, visas, etc.).

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There is no specific legislation regulating luggage allowances for toddlers or infants. In cases of loss, delay, cancellation, or damage to checked luggage, children have the same rights as adults (see luggage policies).
If you bring food or beverages for your baby on board, these are not subject to the usual liquid restrictions, but you may be asked to taste them during security checks (TSA). The same applies to medication, for which you might need to provide a prescription.

Our advice:

Before purchasing your ticket, check the luggage allowances for your children, both carry-on and checked.
For infants traveling free on their parents’ laps, airlines often allow one piece of carry-on luggage, one piece of checked luggage, and essential equipment such as a stroller or car seat. Always review the specific terms and conditions of each airline to avoid unexpected fees at boarding.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you plan to travel with pets, you must reserve a ticket for them in addition to your own. Note that the number of pet spots is often limited, so purchasing a ticket for your pet does not always guarantee a seat for them.
The entry of pets into foreign countries is subject to regulations, requiring documents such as veterinary certificates, proof of vaccinations, and sometimes quarantine.
Each airline has its own policies regarding traveling with animals — whether in the cabin or in the hold — including limits on weight, number of pets, and travel conditions. Airlines are not obligated to allow pets on board, except for service animals.

Our advice:

Before buying your ticket, check the pet travel policies of each airline you will fly with. Also, review the pet entry requirements for your destination and any stopover countries.
Contact the airline directly to confirm there is space available for your pet on the flight.

Please note:

To bring an animal into the European Union, it must:

Be microchipped,
Be vaccinated against rabies,
Hold a valid European pet passport (including microchip and vaccination details).
If traveling from a non-EU country to an EU country, a European health certificate is also required.

For more details, see: EU rules on travelling with pets and other animals in the EU – Your Europe

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline cannot refuse to allow an assistance dog on board. However, you must inform the airline in advance of the dog’s presence, and the dog must have an identification certificate from an approved organisation.

Good to know:

Criteria for recognising assistance dogs vary by country. Make sure you have all necessary documents before departure, especially considering your destination and any connecting flights.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights

Currently, there are no universal regulations regarding the number and size of luggage items included with an airline ticket or added as an option. Each airline sets its own policies for both checked and carry-on luggage.

Our advice

When booking your flight, always check whether your ticket includes luggage, and if so, what the airline’s maximum allowed dimensions and weight are. Be sure to distinguish between hand luggage (placed under the seat), cabin luggage, and checked luggage.
If your journey involves multiple airlines, review the terms and conditions of each one, as luggage allowances can differ between carriers.
If your ticket does not include carry-on or checked luggage but you want to bring baggage, consider purchasing a luggage allowance at booking or during online check-in. Buying luggage allowance at the airport is typically much more expensive.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Each airline has its own rules on the size and weight of carry-on luggage. If your luggage exceeds these limits, the airline may charge you a fee at the airport.
Note: Dimensions include wheels and handles.
Some items are banned on board and can be confiscated at security without compensation, while others may be allowed with restrictions. Check whether your items are prohibited in both the cabin and checked luggage.
Liquids are restricted in the cabin to containers of max 100 mL, all placed inside a transparent bag of max 1 L capacity.
Medications are allowed in the cabin if in their original packaging and accompanied by a prescription.
Baby food and drinks are allowed without the 100 mL limit. You may be asked to taste them, so bring resealable containers.

Our advice:

Arrive early at the airport, even if you only have one piece of luggage, as security checks can take time depending on passenger volume.
If you are asked to check your carry-on luggage free of charge, keep fragile or valuable items (like laptops, jewelry) with you in the cabin, as these are generally not compensated if lost or damaged.
At the airport, test your hand luggage in the airline’s size checker and take a photo as proof of compliance in case of disputes or extra fees.
Bring an empty bottle you can refill after security to have water during your flight.
Be cautious with duty-free purchases: check if you can carry them onboard in addition to your hand luggage, especially if you have connecting flights. Sometimes you must pass through security again, and previously bought items might be refused.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Each airline has its own conditions for checked luggage. Make sure the luggage allowance you selected matches the quantity and weight of your belongings. If you have connecting flights with different airlines, check the terms and conditions of both carriers, as size and weight limits may differ.
Some items are banned on board, while others are allowed with restrictions. It is strictly forbidden to carry blunt or sharp objects, dangerous substances, or hazardous materials in both checked and carry-on luggage. Such items will be confiscated at security and may be destroyed without compensation. Avoid accessories resembling weapons (e.g., belts that look like ammunition holders, novelty lighters shaped like grenades). Check if your items are prohibited in the cabin and hold.
Liquids over 100 mL (beverages, perfumes, etc.) must be placed in checked luggage.
To know which food products or equipment are prohibited in specific countries, check with the consular services or tourism offices of your destination(s).
Checked luggage must be checked in and deposited at the airport check-in counter before passing through security.
E-cigarettes are prohibited in checked luggage but allowed in carry-on luggage; however, recharging onboard is not permitted.

Our advice:

If you have both checked and carry-on luggage, do not pack all your clothing and hygiene products in checked bags. Keep enough in your carry-on to last a few days in case your checked luggage is delayed.
Pack valuable, fragile, perishable, and essential items (glasses, jewelry, medications, etc.) in your carry-on luggage. Airlines generally do not compensate for these items if lost or damaged in checked luggage. If you want to transport these items in checked baggage, make a pre-flight declaration with the airline. This might involve a fee but provides coverage and compensation if something happens.
If you buy liquids (perfume, alcohol, etc.) in duty-free zones after security, ensure you can carry them in your hand luggage:
Liquids purchased in duty-free shops within European airports or on board during inter-European flights can be brought on board if sealed in a transparent plastic bag.
Liquids bought in duty-free shops outside Europe or on non-EU flights may not be allowed onboard.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Your luggage is considered late if it does not arrive with you off the plane but is delivered later. If you buy essential items (e.g., hygiene products, undergarments) while your luggage is delayed, keep all receipts and invoices to request reimbursement from the airline. Note: airlines carefully check invoices, so only purchase what is absolutely necessary.
You have 21 days from the moment you receive your delayed luggage to submit a written claim to the airline for reimbursement of essential purchases, providing receipts. Use the airline’s online claim form when possible.
The airline must reimburse proven losses up to a limit of 1,900 euros under the Montreal Convention. If your proven loss is less, you will be reimbursed only for that amount. If your loss exceeds this limit, compensation is capped at 1,900 euros. However, you may claim additional compensation under your country’s national law. You have 2 years to take legal action against the airline if needed.

Our advice:

If your luggage does not appear upon arrival, immediately go to the airline counter and request a Property Irregularity Report (PIR). This report describes your luggage and includes a reference number, which you will need for claims.
Keep all travel documents related to your flight and luggage: boarding passes, luggage receipts, and luggage tags. These documents support your claim.
Receipts for essential purchases must clearly describe the items bought. A simple receipt or bank statement showing only the total amount is not sufficient proof.

Good to know:

If your luggage is lost or delayed on a return flight, the airline will not reimburse you for items you already have at home. They will, however, reimburse essential items such as medication, equipment, or special event-related items upon presentation of appropriate documents.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Luggage is considered lost if the airline declares your checked luggage lost or if it is not delivered to you within 21 days of your arrival.
If your luggage is delayed and you purchase essential items (e.g., hygiene products, undergarments), keep all receipts and invoices to request reimbursement from the airline. Note: Airlines scrutinize invoices carefully, so only buy what is absolutely necessary.
The airline must reimburse proven losses up to the Montreal Convention limit of 1,900 euros. If your loss is less than 1,900 euros, you can only claim reimbursement for the actual amount lost. If the loss exceeds 1,900 euros, compensation is capped at this limit.
You may still pursue additional compensation under your country’s national law, with a legal time frame of two years to take action.
If you cannot provide proof of the contents or value of your luggage, the airline may offer compensation based on weight (around 20 euros per kilogram).
Be aware that airlines depreciate the value of personal items based on age when reimbursing for lost luggage, rather than reimbursing the original purchase price.

Our advice:

If your luggage does not arrive at your destination, immediately go to the airline counter and request a Property Irregularity Report (PIR). This report contains a description of your luggage and a reference number needed for claims.
Keep all travel-related documents: boarding passes, luggage receipts, and luggage tags.
When purchasing essential replacement items, keep receipts and invoices that clearly describe the products. Generic receipts or bank statements showing only totals are insufficient.

Good to know:

If your luggage is lost on a return flight, the airline will not reimburse you for items already at home. However, it will reimburse essential items (such as medication or special equipment) if you provide supporting documents.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If, upon arrival, you find that your luggage has been damaged or destroyed during transport, or that items are missing from your suitcase, you can request reimbursement from the airline.
You must contact the airline in writing within 7 days of receiving your luggage (preferably using their online form), providing as much detail as possible about the damaged or missing items. This includes photographs, receipts, and any other proof.
The airline must compensate you for all proven losses, up to the 1,900 euro limit established by the Montreal Convention.

Our advice:

If your luggage is missing on arrival, immediately go to the airline counter and request a Property Irregularity Report (PIR). This document describes your luggage and contains a reference number you will need for your claim.
Keep all travel documents: boarding passes, checked luggage receipts, and luggage tags.
If your luggage is damaged beyond repair, most airlines require a professional attestation confirming details such as the brand, colour, year of purchase, and that the bag is irreparable.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There is no 14-day right of withdrawal for airline tickets — even when purchased online. Your ability to change or cancel your flight depends entirely on the fare conditions of the ticket you purchased.
To find out what’s allowed, you’ll need to contact the airline or the booking platform directly.
All airline tickets include airport taxes, which are refundable if you don’t travel. These taxes usually represent 10–25% of the total ticket price.

Our advice:

If you’re unable to travel due to personal or medical reasons (e.g. family emergency, illness), contact the airline as soon as possible to request cancellation or modification. Most airlines may allow cancellation for serious reasons and offer a travel credit or voucher, valid for a limited time.
You will likely need to provide proof (such as a medical certificate or death certificate).
If you have travel insurance, reach out to your provider. Also check whether your credit card includes cancellation coverage — many premium cards do.

Be aware that airlines may charge:

Modification fees
Fare differences if the new ticket is more expensive.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There is no 14-day right of withdrawal when purchasing an airline ticket — even if the ticket is bought online.
Your ability to cancel or change your booking depends entirely on the fare conditions of your ticket. To find out what applies in your case, you’ll need to contact the airline or booking platform directly.
All airline tickets include airport taxes, which are refundable if you do not travel. These typically represent 10–25% of the total ticket price.
To request a refund of these taxes, you must cancel your ticket and submit the request to the booking platform or airline.

Our advice:

If you’re unable to travel due to personal circumstances (e.g. family emergency, bereavement) or medical reasons, contact the airline or the travel agency and request cancellation or a change. Many airlines and agencies offer a credit or voucher if you provide appropriate documentation (e.g. proof of a family relationship or a medical certificate).
If you have travel insurance, get in touch with your provider. Also check whether your credit card includes cancellation insurance — this is often the case with premium cards.

Be aware that any changes to your ticket may involve:

Modification fees
A fare difference if the new ticket is more expensive.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Please refer to the section entitled ‘The airline delayed or cancelled your flight, or refused to let you board’.

Your rights:

To travel, you must carry valid documents — airlines and border authorities may deny boarding without them. Make sure you have:

Ticket or boarding pass (unless you plan to collect it at the airport).
Valid national ID card or passport. Note: A driver’s license is not accepted as ID for air travel.
Visa or residence permit, if required. Check your national visa requirements on the embassy’s website of your destination.
Bank card used to pay for the tickets. Some airlines may require it for identity verification at check-in or boarding.

Please note:

Minors must have their own travel document (ID card or passport) — even for domestic flights. See the ‘Travelling with children’ section for detailed rules.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

You must check in to receive your boarding pass — this is required to board your flight. All airlines allow free online check-in.

While you can usually check in at the airport, some airlines charge a fee for this service (especially low-cost carriers).

Our advice:

Online check-in is often compulsory and the cheapest option.
Check in online and either print your boarding pass or download it in the airline’s app.
If you wait until you’re at the airport to check in, you may have to pay extra, or in some cases, you may be denied boarding if the airline doesn’t offer free airport check-in.

Good to know:

Make sure your ticket payment was processed successfully. If your payment didn’t go through correctly, check-in will fail and you may be denied boarding.
Need to check luggage? If you didn’t include a checked bag when booking, it’s usually cheaper to add it during online check-in than paying for it at the airport counter.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Many airlines now charge an additional fee if you want to choose your seat in advance.
If you don’t select a seat, one will be automatically assigned to you — usually at no cost — when check-in opens. However, it will be assigned at random.

Good to know:

Even when travelling with children under 18, the airline is not required to assign seats together.
If many passengers have already checked in and selected seats, there’s no guarantee that seats side by side will still be available during free check-in.
Unfortunately, the most reliable way to ensure you sit together is to pay for seat selection in advance.

Please note:

For passengers with disabilities or reduced mobility who need an accompanying person, airlines will normally ensure that both passengers are seated together at no extra cost.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights

Currently, there are no universal regulations regarding the number and size of luggage items included with an airline ticket or added as an option. Each airline sets its own policies for both checked and carry-on luggage.

Our advice

When booking your flight, always check whether your ticket includes luggage, and if so, what the airline’s maximum allowed dimensions and weight are. Be sure to distinguish between hand luggage (placed under the seat), cabin luggage, and checked luggage.
If your journey involves multiple airlines, review the terms and conditions of each one, as luggage allowances can differ between carriers.
If your ticket does not include carry-on or checked luggage but you want to bring baggage, consider purchasing a luggage allowance at booking or during online check-in. Buying luggage allowance at the airport is typically much more expensive.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Each airline has its own rules on the size and weight of carry-on luggage. If your luggage exceeds these limits, the airline may charge you a fee at the airport.
Note: Dimensions include wheels and handles.
Some items are banned on board and can be confiscated at security without compensation, while others may be allowed with restrictions. Check whether your items are prohibited in both the cabin and checked luggage.
Liquids are restricted in the cabin to containers of max 100 mL, all placed inside a transparent bag of max 1 L capacity.
Medications are allowed in the cabin if in their original packaging and accompanied by a prescription.
Baby food and drinks are allowed without the 100 mL limit. You may be asked to taste them, so bring resealable containers.

Our advice:

Arrive early at the airport, even if you only have one piece of luggage, as security checks can take time depending on passenger volume.
If you are asked to check your carry-on luggage free of charge, keep fragile or valuable items (like laptops, jewelry) with you in the cabin, as these are generally not compensated if lost or damaged.
At the airport, test your hand luggage in the airline’s size checker and take a photo as proof of compliance in case of disputes or extra fees.
Bring an empty bottle you can refill after security to have water during your flight.
Be cautious with duty-free purchases: check if you can carry them onboard in addition to your hand luggage, especially if you have connecting flights. Sometimes you must pass through security again, and previously bought items might be refused.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Each airline has its own conditions for checked luggage. Make sure the luggage allowance you selected matches the quantity and weight of your belongings. If you have connecting flights with different airlines, check the terms and conditions of both carriers, as size and weight limits may differ.
Some items are banned on board, while others are allowed with restrictions. It is strictly forbidden to carry blunt or sharp objects, dangerous substances, or hazardous materials in both checked and carry-on luggage. Such items will be confiscated at security and may be destroyed without compensation. Avoid accessories resembling weapons (e.g., belts that look like ammunition holders, novelty lighters shaped like grenades). Check if your items are prohibited in the cabin and hold.
Liquids over 100 mL (beverages, perfumes, etc.) must be placed in checked luggage.
To know which food products or equipment are prohibited in specific countries, check with the consular services or tourism offices of your destination(s).
Checked luggage must be checked in and deposited at the airport check-in counter before passing through security.
E-cigarettes are prohibited in checked luggage but allowed in carry-on luggage; however, recharging onboard is not permitted.

Our advice:

If you have both checked and carry-on luggage, do not pack all your clothing and hygiene products in checked bags. Keep enough in your carry-on to last a few days in case your checked luggage is delayed.
Pack valuable, fragile, perishable, and essential items (glasses, jewelry, medications, etc.) in your carry-on luggage. Airlines generally do not compensate for these items if lost or damaged in checked luggage. If you want to transport these items in checked baggage, make a pre-flight declaration with the airline. This might involve a fee but provides coverage and compensation if something happens.
If you buy liquids (perfume, alcohol, etc.) in duty-free zones after security, ensure you can carry them in your hand luggage:
Liquids purchased in duty-free shops within European airports or on board during inter-European flights can be brought on board if sealed in a transparent plastic bag.
Liquids bought in duty-free shops outside Europe or on non-EU flights may not be allowed onboard.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Your luggage is considered late if it does not arrive with you off the plane but is delivered later. If you buy essential items (e.g., hygiene products, undergarments) while your luggage is delayed, keep all receipts and invoices to request reimbursement from the airline. Note: airlines carefully check invoices, so only purchase what is absolutely necessary.
You have 21 days from the moment you receive your delayed luggage to submit a written claim to the airline for reimbursement of essential purchases, providing receipts. Use the airline’s online claim form when possible.
The airline must reimburse proven losses up to a limit of 1,900 euros under the Montreal Convention. If your proven loss is less, you will be reimbursed only for that amount. If your loss exceeds this limit, compensation is capped at 1,900 euros. However, you may claim additional compensation under your country’s national law. You have 2 years to take legal action against the airline if needed.

Our advice:

If your luggage does not appear upon arrival, immediately go to the airline counter and request a Property Irregularity Report (PIR). This report describes your luggage and includes a reference number, which you will need for claims.
Keep all travel documents related to your flight and luggage: boarding passes, luggage receipts, and luggage tags. These documents support your claim.
Receipts for essential purchases must clearly describe the items bought. A simple receipt or bank statement showing only the total amount is not sufficient proof.

Good to know:

If your luggage is lost or delayed on a return flight, the airline will not reimburse you for items you already have at home. They will, however, reimburse essential items such as medication, equipment, or special event-related items upon presentation of appropriate documents.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Luggage is considered lost if the airline declares your checked luggage lost or if it is not delivered to you within 21 days of your arrival.
If your luggage is delayed and you purchase essential items (e.g., hygiene products, undergarments), keep all receipts and invoices to request reimbursement from the airline. Note: Airlines scrutinize invoices carefully, so only buy what is absolutely necessary.
The airline must reimburse proven losses up to the Montreal Convention limit of 1,900 euros. If your loss is less than 1,900 euros, you can only claim reimbursement for the actual amount lost. If the loss exceeds 1,900 euros, compensation is capped at this limit.
You may still pursue additional compensation under your country’s national law, with a legal time frame of two years to take action.
If you cannot provide proof of the contents or value of your luggage, the airline may offer compensation based on weight (around 20 euros per kilogram).
Be aware that airlines depreciate the value of personal items based on age when reimbursing for lost luggage, rather than reimbursing the original purchase price.

Our advice:

If your luggage does not arrive at your destination, immediately go to the airline counter and request a Property Irregularity Report (PIR). This report contains a description of your luggage and a reference number needed for claims.
Keep all travel-related documents: boarding passes, luggage receipts, and luggage tags.
When purchasing essential replacement items, keep receipts and invoices that clearly describe the products. Generic receipts or bank statements showing only totals are insufficient.

Good to know:

If your luggage is lost on a return flight, the airline will not reimburse you for items already at home. However, it will reimburse essential items (such as medication or special equipment) if you provide supporting documents.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If, upon arrival, you find that your luggage has been damaged or destroyed during transport, or that items are missing from your suitcase, you can request reimbursement from the airline.
You must contact the airline in writing within 7 days of receiving your luggage (preferably using their online form), providing as much detail as possible about the damaged or missing items. This includes photographs, receipts, and any other proof.
The airline must compensate you for all proven losses, up to the 1,900 euro limit established by the Montreal Convention.

Our advice:

If your luggage is missing on arrival, immediately go to the airline counter and request a Property Irregularity Report (PIR). This document describes your luggage and contains a reference number you will need for your claim.
Keep all travel documents: boarding passes, checked luggage receipts, and luggage tags.
If your luggage is damaged beyond repair, most airlines require a professional attestation confirming details such as the brand, colour, year of purchase, and that the bag is irreparable.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There are no specific regulations governing the boarding process itself for passengers. However, aircraft require strict procedures before take-off, so flight schedules and boarding times must be respected.

Airlines are not obligated to wait for late passengers or make special calls to locate them in the terminal.

Our advice:

Arrive at the airport well in advance — ideally several hours before your flight — even if you have checked in online or don’t have checked luggage. Security controls take time, especially if you have carry-on luggage.
If you have checked luggage, be sure to drop it off at the airline check-in counter before passing security. Once through security, you cannot check in your bags.
After obtaining your boarding pass and checking in your luggage, proceed through security to the departure gate area. Remember: liquids in carry-on bags must be in containers of 100ml or less, all fitting within a single 1-liter transparent plastic bag.
When your gate is announced, join the boarding queue promptly. There is no automatic call for missing passengers at the gate.
If the cut-off time for boarding passes, checked luggage drop-off, or gate entry passes, the airline staff may close boarding even if the plane is still at the gate. Late arrivals risk being denied boarding.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled flight and any subsequent flights in your booking that you cannot use because of the cancellation.
If your flight is cancelled during a connecting journey, the airline must reroute you back to your point of departure free of charge.
You are entitled to compensation of 250 euros per passenger, subject to certain conditions.

Please note:

If you decide to cancel your trip or refuse the rerouting options offered, the airline is not obligated to provide assistance such as accommodation, meals, or transport for overnight stays caused by the cancellation.

Compensation will not be paid if you were informed more than 15 days before your scheduled departure, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

Compensation is not paid automatically. You must submit a claim directly to the airline that cancelled your flight, usually through their official online complaint form.
More information to access claim forms of different companies.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled flight and any subsequent flights in your booking that you cannot use because of the cancellation.
If your flight is cancelled during a connecting journey, the airline must reroute you back to your point of departure free of charge.
You are entitled to compensation of 400 euros per passenger, subject to certain conditions.

Please note:

If you decide to cancel your trip or refuse the rerouting options offered, the airline is not obligated to provide assistance such as accommodation, meals, or transport for overnight stays caused by the cancellation.

Compensation will not be paid if you were informed more than 15 days before your scheduled departure, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

Compensation is not paid automatically. You must submit a claim directly to the airline that cancelled your flight, usually through their official online complaint form.
More information to access claim forms of different companies.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled flight and any subsequent flights in your booking that you cannot use because of the cancellation.
If your flight is cancelled during a connecting journey, the airline must reroute you back to your point of departure free of charge.
You are entitled to compensation of 600 euros per passenger, subject to certain conditions.

Please note:

If you decide to cancel your trip or refuse the rerouting options offered, the airline is not obligated to provide assistance such as accommodation, meals, or transport for overnight stays caused by the cancellation.

Compensation will not be paid if you were informed more than 15 days before your scheduled departure, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

Compensation is not paid automatically. You must submit a claim directly to the airline that cancelled your flight, usually through their official online complaint form.
More information to access claim forms of different companies.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 125 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 250 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 200 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 400 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Yiur rights:

The airline must reimburse you for the cancelled ticket and any flights in your reservation that you can no longer use.

If the cancellation occurs during a connecting flight, the airline must reroute you back to your point of departure free of charge.

You are entitled to compensation of €600 per passenger, subject to certain conditions.

Please note:

If you have cancelled your trip or refused the rerouting offers, the airline is not obligated to provide assistance such as accommodation, meals, or transport if you must spend an unscheduled night.

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather).

Our advice:

Compensation is not paid automatically. You need to submit a claim directly to the airline that was due to operate the flight and cancelled it, typically via their online form.

For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 300 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 600 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
However, there is no flat-rate compensation for delays of less than 3 hours at your destination, and no ticket refund is due.

Our advice:

If the airline did not provide assistance at the airport, keep your receipts (food and beverage expenses) to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 250 euros per passenger.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, airport staff strikes, extreme weather).

Our advice:

If the airline did not offer assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Note: airlines do not reimburse alcoholic beverages.
Compensation is not automatic. You must submit a claim directly to the airline that cancelled your flight, usually through their online form.
For more information and claim forms, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
However, there is no flat-rate compensation for delays of less than 3 hours at your destination, and no ticket refund is due.

Our advice:

If the airline did not provide assistance at the airport, keep your receipts (food and beverage expenses) to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 400 euros per passenger.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, airport staff strikes, extreme weather).

Our advice:

If the airline did not offer assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Note: airlines do not reimburse alcoholic beverages.
Compensation is not automatic. You must submit a claim directly to the airline that cancelled your flight, usually through their online form.
For more information and claim forms, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
However, there is no flat-rate compensation for delays of less than 3 hours at your destination, and no ticket refund is due.

Our advice:

If the airline did not provide assistance at the airport, keep your receipts (food and beverage expenses) to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering and drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 300 euros per passenger.

Good to know:

For flights between the European Union and the French Overseas Departments, the compensation remains at 200 euros, as these are considered European territories.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions).

Our advice:

If the airline did not offer you assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Please note that airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your request directly to the airline that operated the cancelled flight, usually via their online complaint form.
For more information and to submit a claim, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering and drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 600 euros per passenger.

Good to know:

For flights between the European Union and the French Overseas Departments, the compensation remains at 400 euros, as these are considered European territories.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions).

Our advice:

If the airline did not offer you assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Please note that airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your request directly to the airline that operated the cancelled flight, usually via their online complaint form.
For more information and to submit a claim, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering and drinks) starting from 2 hours of departure delay.
If the flight delay is announced to be more than 5 hours, you can request a ticket refund if you decide to cancel your trip.
Note that there is no additional compensation besides the ticket refund in this case.

Our advice:

If the airline did not offer you assistance at the airport, keep your bills and receipts for food and beverage expenses to request reimbursement.
Please note that airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your request directly to the airline that was scheduled to operate the flight via their online claim form.
For more information and to submit claims, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights :

If you missed a connecting flight due to the delay or cancellation of a previous flight, the airline must offer you re-routing to your final destination according to your original booking.
Your rights to assistance and compensation will be evaluated based on the total distance of your journey (from your original departure point to your final destination) and the total delay upon arrival. For more details, see the sections “My flight is delayed” and “One or more of my flights were cancelled.”

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights regarding missed connections with separate bookings:

The airline responsible for the delay or cancellation that caused you to miss a connecting flight is not obligated to reroute you or reimburse you for flights booked separately under a different reservation.
Their responsibility is limited to the destination on the reservation number they operate.
The airline operating the missed connecting flight is not liable for your failure to board and has no obligation to reroute or refund you for that missed flight. Only airport taxes for the missed flights may be refundable.

Our advice:

Before buying new tickets, check if your booking includes insurance for missed connections. If so, contact the insurance provider or airline agency first—they may help manage your onward journey.
For your rights related to the airline responsible for the initial cancellation or delay, refer to “One or more of my flights were cancelled” and “My flight is delayed.”
Keep in mind that in these cases, the final destination considered will be the one linked to the specific reservation number of the affected carrier, not necessarily your entire itinerary.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline responsible for the delay or cancellation that caused you to miss your connection is not obligated to reroute you or reimburse you for other flights missed that were booked under a different reservation number. Their liability only extends to the destination under their own booking reference.
The airline operating your missed connecting flight is not responsible for your failure to board and has no obligation to reroute or refund you for that flight. Only airport taxes for the missed flight(s) may be reimbursed.

Our advice:

Before purchasing new tickets, check if your booking includes insurance coverage for missed connections. If it does, contact the insurance provider or airline agency first to report the missed connection and let them handle the rest of your journey.
To understand your rights related to the airline responsible for the initial cancellation or delay, refer to the sections “One or more of my flights were cancelled” and “My flight is delayed”.
Note that in these cases, the final destination considered will be the one on the reservation number of the affected carrier—not the full itinerary of your entire booking.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 250 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 400 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 600 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 125 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 250 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If this re-routing happens more than 2 hours after the scheduled departure, they must also pay you compensation of at least 200 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 400 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 300 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 600 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 250 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 400 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 600 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 125 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 250 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If this re-routing happens more than 2 hours after the scheduled departure, they must also pay you compensation of at least 200 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 400 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 300 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 600 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you booked your flight separately from your other travel services (like hotels, car rentals, tours), the airline isn’t responsible for any costs or issues caused by delays or cancellations of your flight affecting those other bookings. You’ll need to handle any changes or cancellations with those providers yourself.

Our advice:

Review the cancellation or modification policies of your hotel, car rental, or other services to see if changes are allowed without fees.
If policies seem strict, try contacting the providers directly—they might offer a postponement or a credit for a future date.
Check your travel insurance or credit card benefits; some offer coverage for costs caused by transport disruptions.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you purchased your plane tickets bundled with other services (hotel, transport, tours, etc.) under a single contract — this is called a “tourism package.” In this case, the travel agency that sold you the package is responsible for all included services. You should contact your travel agency first to request replacements or reimbursement for any services you missed due to delays or cancellations.

Our advice:

If the travel agency doesn’t provide a solution within a reasonable time after you contact them, you can arrange alternative solutions yourself (such as booking another flight) and then ask the agency to reimburse your expenses.
Keep all receipts and invoices as proof of your costs.
Note that reimbursement for extra accommodation is generally limited to 3 nights, especially if the problem happens on your return trip.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled flight and any subsequent flights in your booking that you cannot use because of the cancellation.
If your flight is cancelled during a connecting journey, the airline must reroute you back to your point of departure free of charge.
You are entitled to compensation of 250 euros per passenger, subject to certain conditions.

Please note:

If you decide to cancel your trip or refuse the rerouting options offered, the airline is not obligated to provide assistance such as accommodation, meals, or transport for overnight stays caused by the cancellation.

Compensation will not be paid if you were informed more than 15 days before your scheduled departure, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

Compensation is not paid automatically. You must submit a claim directly to the airline that cancelled your flight, usually through their official online complaint form.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled flight and any subsequent flights in your booking that you cannot use because of the cancellation.
If your flight is cancelled during a connecting journey, the airline must reroute you back to your point of departure free of charge.
You are entitled to compensation of 400 euros per passenger, subject to certain conditions.

Please note:

If you decide to cancel your trip or refuse the rerouting options offered, the airline is not obligated to provide assistance such as accommodation, meals, or transport for overnight stays caused by the cancellation.

Compensation will not be paid if you were informed more than 15 days before your scheduled departure, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

Compensation is not paid automatically. You must submit a claim directly to the airline that cancelled your flight, usually through their official online complaint form.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled flight and any subsequent flights in your booking that you cannot use because of the cancellation.
If your flight is cancelled during a connecting journey, the airline must reroute you back to your point of departure free of charge.
You are entitled to compensation of 600 euros per passenger, subject to certain conditions.

Please note:

If you decide to cancel your trip or refuse the rerouting options offered, the airline is not obligated to provide assistance such as accommodation, meals, or transport for overnight stays caused by the cancellation.

Compensation will not be paid if you were informed more than 15 days before your scheduled departure, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

Compensation is not paid automatically. You must submit a claim directly to the airline that cancelled your flight, usually through their official online complaint form.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 125 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

T - Who to contact in case of a problem

If you have a complaint about a train journey (with the exception of fines), you must:

contact the railway undertaking within 3 months, ideally on the form which must be provided on its website. The railway undertaking then has 1 month to respond to your complaint.
If the complaint cannot be resolved directly, you can refer the matter to the ADR (alternative dispute resolution body) the company is subject to. Read more on the ECC-Net website.

For more information, contact the European Consumer Centre of your residence country .

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 250 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 200 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 400 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Yiur rights:

The airline must reimburse you for the cancelled ticket and any flights in your reservation that you can no longer use.

If the cancellation occurs during a connecting flight, the airline must reroute you back to your point of departure free of charge.

You are entitled to compensation of €600 per passenger, subject to certain conditions.

Please note:

If you have cancelled your trip or refused the rerouting offers, the airline is not obligated to provide assistance such as accommodation, meals, or transport if you must spend an unscheduled night.

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather).

Our advice:

Compensation is not paid automatically. You need to submit a claim directly to the airline that was due to operate the flight and cancelled it, typically via their online form.

For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.

In principle, they must pay you compensation of at least €300 per passenger.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date or if the cancellation was due to extraordinary circumstances beyond the airline’s control (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions).

Our advice:

If the airline did not offer you assistance at the airport, keep your bills (receipts for food and beverage expenses) to request reimbursement.

Please note: airlines do not reimburse alcoholic beverages.

Compensation is not paid automatically. You must submit your request to the airline that was scheduled to operate the flight but cancelled it. Use their official online form to contact them.

For more information and claim forms, visit: European Consumer Centre – Airline Problems

Your rights:

The airline must provide you with assistance (such as catering and drinks) if your departure is delayed by 2 hours or more.
In principle, you are entitled to compensation of at least 600 euros per passenger for delays.

Please note:

Compensation will not be due if you were informed of the delay or cancellation more than 15 days before your scheduled travel date, or if the delay is caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, extreme weather, airport staff strikes).

Our advice:

If the airline did not offer you assistance at the airport, keep your receipts for any food or beverage expenses to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your claim directly to the airline that was scheduled to operate the flight via their official online form.
For more information and to access claim forms, visit: European Consumer Centre – Airline Problems

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
However, there is no flat-rate compensation for delays of less than 3 hours at your destination, and no ticket refund is due.

Our advice:

If the airline did not provide assistance at the airport, keep your receipts (food and beverage expenses) to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 250 euros per passenger.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, airport staff strikes, extreme weather).

Our advice:

If the airline did not offer assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Note: airlines do not reimburse alcoholic beverages.
Compensation is not automatic. You must submit a claim directly to the airline that cancelled your flight, usually through their online form.
For more information and claim forms, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
However, there is no flat-rate compensation for delays of less than 3 hours at your destination, and no ticket refund is due.

Our advice:

If the airline did not provide assistance at the airport, keep your receipts (food and beverage expenses) to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 400 euros per passenger.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances beyond the airline’s control (e.g., air traffic control strikes, airport staff strikes, extreme weather).

Our advice:

If the airline did not offer assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Note: airlines do not reimburse alcoholic beverages.
Compensation is not automatic. You must submit a claim directly to the airline that cancelled your flight, usually through their online form.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering, drinks) starting from 2 hours of departure delay.
However, there is no flat-rate compensation for delays of less than 3 hours at your destination, and no ticket refund is due.

Our advice:

If the airline did not provide assistance at the airport, keep your receipts (food and beverage expenses) to request reimbursement.
Please note: airlines do not reimburse alcoholic beverages.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering and drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 300 euros per passenger.

Good to know:

For flights between the European Union and the French Overseas Departments, the compensation remains at 200 euros, as these are considered European territories.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions).

Our advice:

If the airline did not offer you assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Please note that airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your request directly to the airline that operated the cancelled flight, usually via their online complaint form.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering and drinks) starting from 2 hours of departure delay.
In principle, they must pay you compensation of 600 euros per passenger.

Good to know:

For flights between the European Union and the French Overseas Departments, the compensation remains at 400 euros, as these are considered European territories.

Please note:

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date, or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions).

Our advice:

If the airline did not offer you assistance at the airport, keep your bills and receipts for food and beverages to request reimbursement.
Please note that airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your request directly to the airline that operated the cancelled flight, usually via their online complaint form.
For more information and to submit a claim, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must provide you with assistance (catering and drinks) starting from 2 hours of departure delay.
If the flight delay is announced to be more than 5 hours, you can request a ticket refund if you decide to cancel your trip.
Note that there is no additional compensation besides the ticket refund in this case.

Our advice:

If the airline did not offer you assistance at the airport, keep your bills and receipts for food and beverage expenses to request reimbursement.
Please note that airlines do not reimburse alcoholic beverages.
Compensation is not paid automatically. You must submit your request directly to the airline that was scheduled to operate the flight via their online claim form.
For more information and to submit claims, visit: European Consumer Centre – Airline Problems.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights :

If you missed a connecting flight due to the delay or cancellation of a previous flight, the airline must offer you re-routing to your final destination according to your original booking.
Your rights to assistance and compensation will be evaluated based on the total distance of your journey (from your original departure point to your final destination) and the total delay upon arrival. For more details, see the sections “My flight is delayed” and “One or more of my flights were cancelled.”

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights regarding missed connections with separate bookings:

The airline responsible for the delay or cancellation that caused you to miss a connecting flight is not obligated to reroute you or reimburse you for flights booked separately under a different reservation.
Their responsibility is limited to the destination on the reservation number they operate.
The airline operating the missed connecting flight is not liable for your failure to board and has no obligation to reroute or refund you for that missed flight. Only airport taxes for the missed flights may be refundable.

Our advice:

Before buying new tickets, check if your booking includes insurance for missed connections. If so, contact the insurance provider or airline agency first—they may help manage your onward journey.
For your rights related to the airline responsible for the initial cancellation or delay, refer to “One or more of my flights were cancelled” and “My flight is delayed.”
Keep in mind that in these cases, the final destination considered will be the one linked to the specific reservation number of the affected carrier, not necessarily your entire itinerary.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline responsible for the delay or cancellation that caused you to miss your connection is not obligated to reroute you or reimburse you for other flights missed that were booked under a different reservation number. Their liability only extends to the destination under their own booking reference.
The airline operating your missed connecting flight is not responsible for your failure to board and has no obligation to reroute or refund you for that flight. Only airport taxes for the missed flight(s) may be reimbursed.

Our advice:

Before purchasing new tickets, check if your booking includes insurance coverage for missed connections. If it does, contact the insurance provider or airline agency first to report the missed connection and let them handle the rest of your journey.
To understand your rights related to the airline responsible for the initial cancellation or delay, refer to the sections “One or more of my flights were cancelled” and “My flight is delayed”.
Note that in these cases, the final destination considered will be the one on the reservation number of the affected carrier—not the full itinerary of your entire booking.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 250 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 400 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 600 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 125 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

T - Who to contact in case of a problem

If you have a complaint about a train journey (with the exception of fines), you must:

contact the railway undertaking within 3 months, ideally on the form which must be provided on its website. The railway undertaking then has 1 month to respond to your complaint.
If the complaint cannot be resolved directly, you can refer the matter to the ADR (alternative dispute resolution body) the company is subject to. Read more on the ECC-Net website.

For more information, contact the European Consumer Centre of your residence country .

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 250 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If this re-routing happens more than 2 hours after the scheduled departure, they must also pay you compensation of at least 200 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 400 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 300 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 600 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 250 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 400 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for various reasons.
If denied boarding is due to overbooking (no available seats despite your check-in), the airline must first ask for volunteers willing to give up their seats.
Whether you volunteer or are involuntarily denied boarding, if you give up your trip, the airline must refund your ticket and pay you 600 euros compensation per passenger.

Please note:

If denied boarding is justified (for example, late arrival at boarding, missing or invalid travel documents), you are not entitled to a refund or compensation.
Only airport taxes may be reimbursed in such cases.

Our advice:

If you dispute the reason given for denied boarding, gather proof to support your case.
Take photos or keep documents showing you were at the gate on time.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 125 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If the re-routing involves a delay of more than 2 hours after the scheduled departure, the airline must provide you with necessary assistance such as catering and drinks.
If the airline manages to reroute you with less than 2 hours delay, they must pay you compensation of at least 250 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents showing that you were present at the boarding gate on time.
If travel documents are involved, provide any official instructions from consulates or embassies that support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or are involuntarily denied boarding, the airline must offer you re-routing as soon as possible, free of charge.
If this re-routing happens more than 2 hours after the scheduled departure, they must also pay you compensation of at least 200 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 400 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 300 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Denied boarding can happen for several reasons.
If you are denied boarding due to overbooking (no available seats despite your check-in), the airline must first ask if any passengers volunteer to give up their seats.
Whether you volunteer or not, the airline must offer you re-routing as soon as possible, free of charge, and provide necessary assistance (catering, drinks) if the re-routing takes place more than 2 hours after departure.
They must also pay you compensation of at least 600 euros per passenger.

Please note:

If the denied boarding is justified (e.g., late arrival at boarding, missing or invalid travel documents), you are not entitled to a full ticket refund or compensation.
Only airport taxes may be refunded in such cases.

Our advice:

If you dispute the reason given by the airline for denying you boarding, collect evidence to support your case.
Take photos or keep documents proving you were at the boarding gate on time.
If the issue was related to travel documents, provide consulate or embassy instructions to support your claim.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you booked your flight separately from your other travel services (like hotels, car rentals, tours), the airline isn’t responsible for any costs or issues caused by delays or cancellations of your flight affecting those other bookings. You’ll need to handle any changes or cancellations with those providers yourself.

Our advice:

Review the cancellation or modification policies of your hotel, car rental, or other services to see if changes are allowed without fees.
If policies seem strict, try contacting the providers directly—they might offer a postponement or a credit for a future date.
Check your travel insurance or credit card benefits; some offer coverage for costs caused by transport disruptions.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you purchased your plane tickets bundled with other services (hotel, transport, tours, etc.) under a single contract — this is called a “tourism package.” In this case, the travel agency that sold you the package is responsible for all included services. You should contact your travel agency first to request replacements or reimbursement for any services you missed due to delays or cancellations.

Our advice:

If the travel agency doesn’t provide a solution within a reasonable time after you contact them, you can arrange alternative solutions yourself (such as booking another flight) and then ask the agency to reimburse your expenses.
Keep all receipts and invoices as proof of your costs.
Note that reimbursement for extra accommodation is generally limited to 3 nights, especially if the problem happens on your return trip.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

You are not entitled to flat-rate compensation or ticket refund in this case.

Our advice:

If you missed your flight because the airline didn’t inform you of its progress in good time, you may still be able to claim reimbursement of your ticket and statutory compensation—treating it as if your flight was cancelled. For full details, check the section: “The airline delayed or cancelled your flight” > “One or more of my flights were cancelled.”

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled ticket and any other flights in your booking that you no longer need.
They must pay you compensation of 250 euros per passenger.

Please note:

No compensation is due if you were informed of the cancellation more than 15 days before your travel date, or if the cancellation is caused by extraordinary circumstances (e.g., air traffic control strikes, severe weather, etc.).

Our advice:

If you cancelled your trip or refused any re-routing offered by the airline, they are not obligated to provide assistance such as accommodation, meals, or transport during unscheduled overnight stays.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled ticket and any other flights in your booking that you no longer need.
They must pay you compensation of 400 euros per passenger.

Please note:

No compensation is due if you were informed of the cancellation more than 15 days before your travel date, or if the cancellation is caused by extraordinary circumstances (e.g., air traffic control strikes, severe weather, etc.).

Our advice:

If you cancelled your trip or refused any re-routing offered by the airline, they are not obligated to provide assistance such as accommodation, meals, or transport during unscheduled overnight stays.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline must reimburse you for the cancelled ticket and any other flights in your booking that you no longer need.
They must pay you compensation of 600 euros per passenger.

Please note:

No compensation is due if you were informed of the cancellation more than 15 days before your travel date, or if the cancellation is caused by extraordinary circumstances (e.g., air traffic control strikes, severe weather, etc.).

Our advice:

If you cancelled your trip or refused any re-routing offered by the airline, they are not obligated to provide assistance such as accommodation, meals, or transport during unscheduled overnight stays.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

You are entitled to compensation of 250 euros per passenger.

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions, etc.).

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

You are entitled to compensation of 400 euros per passenger.

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions, etc.).

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

You are entitled to compensation of 600 euros per passenger.

Compensation will not be due if you were informed of the cancellation more than 15 days before the travel date or if the cancellation was caused by extraordinary circumstances (e.g., air traffic problems, strikes by air traffic controllers or airport staff, extreme weather conditions, etc.).

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights

Currently, there are no universal regulations regarding the number and size of luggage items included with an airline ticket or added as an option. Each airline sets its own policies for both checked and carry-on luggage.

Our advice

When booking your flight, always check whether your ticket includes luggage, and if so, what the airline’s maximum allowed dimensions and weight are. Be sure to distinguish between hand luggage (placed under the seat), cabin luggage, and checked luggage.
If your journey involves multiple airlines, review the terms and conditions of each one, as luggage allowances can differ between carriers.
If your ticket does not include carry-on or checked luggage but you want to bring baggage, consider purchasing a luggage allowance at booking or during online check-in. Buying luggage allowance at the airport is typically much more expensive.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Each airline has its own rules on the size and weight of carry-on luggage. If your luggage exceeds these limits, the airline may charge you a fee at the airport.
Note: Dimensions include wheels and handles.
Some items are banned on board and can be confiscated at security without compensation, while others may be allowed with restrictions. Check whether your items are prohibited in both the cabin and checked luggage.
Liquids are restricted in the cabin to containers of max 100 mL, all placed inside a transparent bag of max 1 L capacity.
Medications are allowed in the cabin if in their original packaging and accompanied by a prescription.
Baby food and drinks are allowed without the 100 mL limit. You may be asked to taste them, so bring resealable containers.

Our advice:

Arrive early at the airport, even if you only have one piece of luggage, as security checks can take time depending on passenger volume.
If you are asked to check your carry-on luggage free of charge, keep fragile or valuable items (like laptops, jewelry) with you in the cabin, as these are generally not compensated if lost or damaged.
At the airport, test your hand luggage in the airline’s size checker and take a photo as proof of compliance in case of disputes or extra fees.
Bring an empty bottle you can refill after security to have water during your flight.
Be cautious with duty-free purchases: check if you can carry them onboard in addition to your hand luggage, especially if you have connecting flights. Sometimes you must pass through security again, and previously bought items might be refused.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Each airline has its own conditions for checked luggage. Make sure the luggage allowance you selected matches the quantity and weight of your belongings. If you have connecting flights with different airlines, check the terms and conditions of both carriers, as size and weight limits may differ.
Some items are banned on board, while others are allowed with restrictions. It is strictly forbidden to carry blunt or sharp objects, dangerous substances, or hazardous materials in both checked and carry-on luggage. Such items will be confiscated at security and may be destroyed without compensation. Avoid accessories resembling weapons (e.g., belts that look like ammunition holders, novelty lighters shaped like grenades). Check if your items are prohibited in the cabin and hold.
Liquids over 100 mL (beverages, perfumes, etc.) must be placed in checked luggage.
To know which food products or equipment are prohibited in specific countries, check with the consular services or tourism offices of your destination(s).
Checked luggage must be checked in and deposited at the airport check-in counter before passing through security.
E-cigarettes are prohibited in checked luggage but allowed in carry-on luggage; however, recharging onboard is not permitted.

Our advice:

If you have both checked and carry-on luggage, do not pack all your clothing and hygiene products in checked bags. Keep enough in your carry-on to last a few days in case your checked luggage is delayed.
Pack valuable, fragile, perishable, and essential items (glasses, jewelry, medications, etc.) in your carry-on luggage. Airlines generally do not compensate for these items if lost or damaged in checked luggage. If you want to transport these items in checked baggage, make a pre-flight declaration with the airline. This might involve a fee but provides coverage and compensation if something happens.
If you buy liquids (perfume, alcohol, etc.) in duty-free zones after security, ensure you can carry them in your hand luggage:
Liquids purchased in duty-free shops within European airports or on board during inter-European flights can be brought on board if sealed in a transparent plastic bag.
Liquids bought in duty-free shops outside Europe or on non-EU flights may not be allowed onboard.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Your luggage is considered late if it does not arrive with you off the plane but is delivered later. If you buy essential items (e.g., hygiene products, undergarments) while your luggage is delayed, keep all receipts and invoices to request reimbursement from the airline. Note: airlines carefully check invoices, so only purchase what is absolutely necessary.
You have 21 days from the moment you receive your delayed luggage to submit a written claim to the airline for reimbursement of essential purchases, providing receipts. Use the airline’s online claim form when possible.
The airline must reimburse proven losses up to a limit of 1,900 euros under the Montreal Convention. If your proven loss is less, you will be reimbursed only for that amount. If your loss exceeds this limit, compensation is capped at 1,900 euros. However, you may claim additional compensation under your country’s national law. You have 2 years to take legal action against the airline if needed.

Our advice:

If your luggage does not appear upon arrival, immediately go to the airline counter and request a Property Irregularity Report (PIR). This report describes your luggage and includes a reference number, which you will need for claims.
Keep all travel documents related to your flight and luggage: boarding passes, luggage receipts, and luggage tags. These documents support your claim.
Receipts for essential purchases must clearly describe the items bought. A simple receipt or bank statement showing only the total amount is not sufficient proof.

Good to know:

If your luggage is lost or delayed on a return flight, the airline will not reimburse you for items you already have at home. They will, however, reimburse essential items such as medication, equipment, or special event-related items upon presentation of appropriate documents.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Luggage is considered lost if the airline declares your checked luggage lost or if it is not delivered to you within 21 days of your arrival.
If your luggage is delayed and you purchase essential items (e.g., hygiene products, undergarments), keep all receipts and invoices to request reimbursement from the airline. Note: Airlines scrutinize invoices carefully, so only buy what is absolutely necessary.
The airline must reimburse proven losses up to the Montreal Convention limit of 1,900 euros. If your loss is less than 1,900 euros, you can only claim reimbursement for the actual amount lost. If the loss exceeds 1,900 euros, compensation is capped at this limit.
You may still pursue additional compensation under your country’s national law, with a legal time frame of two years to take action.
If you cannot provide proof of the contents or value of your luggage, the airline may offer compensation based on weight (around 20 euros per kilogram).
Be aware that airlines depreciate the value of personal items based on age when reimbursing for lost luggage, rather than reimbursing the original purchase price.

Our advice:

If your luggage does not arrive at your destination, immediately go to the airline counter and request a Property Irregularity Report (PIR). This report contains a description of your luggage and a reference number needed for claims.
Keep all travel-related documents: boarding passes, luggage receipts, and luggage tags.
When purchasing essential replacement items, keep receipts and invoices that clearly describe the products. Generic receipts or bank statements showing only totals are insufficient.

Good to know:

If your luggage is lost on a return flight, the airline will not reimburse you for items already at home. However, it will reimburse essential items (such as medication or special equipment) if you provide supporting documents.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If, upon arrival, you find that your luggage has been damaged or destroyed during transport, or that items are missing from your suitcase, you can request reimbursement from the airline.
You must contact the airline in writing within 7 days of receiving your luggage (preferably using their online form), providing as much detail as possible about the damaged or missing items. This includes photographs, receipts, and any other proof.
The airline must compensate you for all proven losses, up to the 1,900 euro limit established by the Montreal Convention.

Our advice:

If your luggage is missing on arrival, immediately go to the airline counter and request a Property Irregularity Report (PIR). This document describes your luggage and contains a reference number you will need for your claim.
Keep all travel documents: boarding passes, checked luggage receipts, and luggage tags.
If your luggage is damaged beyond repair, most airlines require a professional attestation confirming details such as the brand, colour, year of purchase, and that the bag is irreparable.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

People with disabilities or reduced mobility must be able to travel by plane without discrimination and receive necessary assistance.
Transport and assistance for people with reduced mobility must not incur additional charges, whether for transporting equipment (such as wheelchairs) or for assistance requested at the airport.
Assistance must be requested from the airline at least 48 hours before the departure of the first flight.

Our advice:

Ensure you allow enough connecting time between flights, especially if you need to change terminals. Procedures for disembarkation and embarkation can vary greatly between airports.

Good to know:

An airline may refuse to accept a reservation from a disabled person or a person with reduced mobility only in justified cases, such as:

Safety risks for the passenger or others.
Technical constraints of the aircraft preventing boarding.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you need assistance, you must request it from the airline at least 48 hours before the departure of your first flight.

Our advice:

On the day of travel, arrive at the reception or meeting point dedicated to passengers with reduced mobility within the time frame specified by the airline.
Boarding procedures may take longer depending on the airport, so plan accordingly.
If your journey involves multiple connections and different carriers, make sure that assistance is requested for each embarkation and disembarkation. Some airlines require a separate request for every flight segment.

Good to know:

If your ticket includes a train segment, you must inform the train stations involved (departure, arrival, and connecting stations) about your assistance needs.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline may require a passenger with disabilities or reduced mobility to travel with a companion in specific safety-related situations, such as if the passenger:

Cannot fasten their seatbelt without help,
Cannot stand up or move unaided to reach an emergency exit,
Cannot understand safety instructions,
Needs assistance to eat, take medication, or use the toilet.

Currently, accompanying persons must pay for their own ticket; the airline is not obliged to provide a free ticket.

Good to know:

If the airline refuses to sell a ticket or allow a passenger on board due to the lack of a companion, they must provide a written explanation clearly stating the reasons for this decision.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline cannot refuse to allow an assistance dog on board. However, you must inform the airline in advance of the dog’s presence, and the dog must have an identification certificate from an approved organisation.

Good to know:

Criteria for recognising assistance dogs vary by country. Make sure you have all necessary documents before departure, especially considering your destination and any connecting flights.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The rules on rerouting, compensation, and assistance apply equally to all passengers. However, airlines are encouraged to pay special attention to passengers with disabilities or reduced mobility.

Our advice:

In case of any disruption, inform airline staff promptly and clearly communicate your specific needs so they can offer the right assistance. If you have a disability card, be sure to carry it with you to access dedicated airport areas and services.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

Airlines cannot refuse to transport the wheelchair or any necessary equipment of a disabled person or person with reduced mobility. In case of loss or damage to your equipment, there is generally no compensation limit, but you will need to provide an invoice for either the repair or the original purchase, depending on the situation.

Our advice:

When requesting assistance from the airline or at the airport, clearly specify the type of equipment you will bring (wheelchair, oxygen tanks, batteries, etc.), including its dimensions and weight, to avoid surprises before departure. Prepare your equipment properly for travel—for example, some batteries may need to be removed or special packaging may be required.

If you have a problem with your luggage

If you have a problem with your luggage (lost, delayed, or damaged), contact the last airline you flew with, as they are responsible for handling the issue.

Use the airline’s online contact forms or official social media channels, and keep a record of all correspondence and documents (e.g. baggage tags, damage reports).

If you cannot resolve the issue directly with the airline:

If the airline is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on legal assistance or consumer services.

Important:

According to international rules, luggage-related complaints are subject to a two-year time limit. If you wish to take legal action, you must do so within two years from the date of the incident.

After this period, it will no longer be possible to pursue legal or amicable solutions.

Discrimination complaints

If you believe you were discriminated against when booking your flight or during your journey, you can report the incident to:

The National Enforcement Body (NEB) in the country of departure.
Or the national equality body responsible for anti-discrimination in your country of residence.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

If you plan to travel with pets, you must reserve a ticket for them in addition to your own. Note that the number of pet spots is often limited, so purchasing a ticket for your pet does not always guarantee a seat for them.
The entry of pets into foreign countries is subject to regulations, requiring documents such as veterinary certificates, proof of vaccinations, and sometimes quarantine.
Each airline has its own policies regarding traveling with animals — whether in the cabin or in the hold — including limits on weight, number of pets, and travel conditions. Airlines are not obligated to allow pets on board, except for service animals.

Our advice:

Before buying your ticket, check the pet travel policies of each airline you will fly with. Also, review the pet entry requirements for your destination and any stopover countries.
Contact the airline directly to confirm there is space available for your pet on the flight.

Please note:

To bring an animal into the European Union, it must:

Be microchipped,
Be vaccinated against rabies,
Hold a valid European pet passport (including microchip and vaccination details).
If traveling from a non-EU country to an EU country, a European health certificate is also required.

For more details, see: EU rules on travelling with pets and other animals in the EU – Your Europe

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

The airline cannot refuse to allow an assistance dog on board. However, you must inform the airline in advance of the dog’s presence, and the dog must have an identification certificate from an approved organisation.

Good to know:

Criteria for recognising assistance dogs vary by country. Make sure you have all necessary documents before departure, especially considering your destination and any connecting flights.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There are no universally agreed rules regarding the transportation of unaccompanied minors. Airlines are not obligated to allow minors to board flights without an adult. However, some airlines treat minors aged 16 to 18 as adults, allowing them to travel unaccompanied.

For every part of the journey—departure country, any stopovers, and destination—your child will need several important documents:

Identity card: Accepted within the Schengen Area countries (including France, Germany, Austria, Belgium, Spain, Italy, and others).
Passport: Required for travel outside the EU. Note: Even if some European countries accept passports expired less than 5 years ago, airlines may refuse boarding with such documents.
Authorisation to leave the country: Required if the child is traveling alone, with a single parent, or with an adult who is not a parent. Though there is no general EU rule, many countries (e.g., France, Belgium, Spain) require a signed authorisation from the child’s parents or legal guardian.
Visa or equivalent: Depending on the destination, your child may need a visa, ETA (UK), or ESTA (US, Canada). Applications are individual, so ensure your child’s documents are prepared regardless of age.

Our advice:

Before purchasing the ticket, check the airline or booking platform’s policies on unaccompanied minors and their specific conditions.
Remember, airline tickets are generally non-refundable if purchased in error.
If needed, select the “unaccompanied minor” (UM) option when booking your child’s ticket.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

At the European level, there are no uniform rules regarding children’s air travel. Requirements depend on the child’s nationality, country of residence, and the countries of departure, arrival, and any layovers.
Every child, including infants, must have their own identity document (passport or identity card).
Although many airlines allow children under 2 years old to travel for free or at a reduced cost, this is not a legal requirement.

Our advice:

Before purchasing tickets, ensure that all family members—including babies—are allowed to enter every country involved in your itinerary, including layovers and your final destination.
Remember: there is no right of withdrawal for plane tickets if you make a booking error.
If traveling with an infant, check if bassinets are available on long-haul flights.
For tickets bought before your baby’s birth, contact the airline to confirm you can add your child to the reservation later. The child must still meet all travel document requirements (ID, visas, etc.).

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

Your rights:

There is no specific legislation regulating luggage allowances for toddlers or infants. In cases of loss, delay, cancellation, or damage to checked luggage, children have the same rights as adults (see luggage policies).
If you bring food or beverages for your baby on board, these are not subject to the usual liquid restrictions, but you may be asked to taste them during security checks (TSA). The same applies to medication, for which you might need to provide a prescription.

Our advice:

Before purchasing your ticket, check the luggage allowances for your children, both carry-on and checked.
For infants traveling free on their parents’ laps, airlines often allow one piece of carry-on luggage, one piece of checked luggage, and essential equipment such as a stroller or car seat. Always review the specific terms and conditions of each airline to avoid unexpected fees at boarding.

Who to contact in case of a problem

If you have a complaint related to air travel, start by contacting the operating airline or the ticket seller, depending on your situation.

Use the company’s online contact forms or official social media channels, and be sure to keep records of all correspondence.

If you’re unable to resolve the issue directly:

If the airline or ticket seller is based in your country of residence, contact your local consumer protection organisation or an alternative dispute resolution body (e.g. a mediator).
If the airline or ticket seller is based in another EU country, Iceland, or Norway, contact the European Consumer Centre (ECC) in your country of residence.
If the airline is based outside Europe, contact your country’s consulate or embassy in the airline’s home country for information on available legal support or consumer services.

Important information

This tool provides information about your rights when flying to, from, or within countries of the European Union (EU).

If you are flying to or from a country outside the EU (such as Switzerland) with a European airline, we encourage you to contact the European Consumer Centre in your country of residence for guidance.

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